13-02-2016
This is how finedininglovers.com represented the tit for tat between the chef at Purnell's in Birmingham and an anonymous user, who had criticised the restaurant on Tripadvisor
Among chefs, there are those who ignore Tripadvisor, those who despise it, those who desperately look for positive reviews, and those who would even buy them. There’s Matteo Fronduti, of Manna in Milan, who replies with an exquisite irony. Yet the new trend, at least in England, is to reply to each and every point, and slate the slating, as well as the credibility of its author. Two lovely episodes took place in the last few days.
The latest was also covered in the Daily Mail, which went searching for the unfortunate reviewer. She had complained about the portions served at restaurant Purnell’s in Birmingham, one Michelin star. According to her, the “tiny portions” she was presented with had “immoral prices” and therefore she suggested the chef, Glynn Purnell, to “watch Masterchef The Professionals for a few lessons on how food should be served and give some decent portions of wonderful food, not just the content of a decent starter over 6 courses”.
Glynn Purnell
A biting reply that went all around the web and recalled a similar episode, only a few days earlier. "Over-priced and very rude staff ", was the title of the negative comment on the restaurant in York, posted by user Hannah C, again on TripAdvisor.
After the harsh review, not only did the reviewer receive a bitter reply by the restaurant manager, but she also got a detailed lesson in the cost management at Bennett's Café & Bistro in York. Having arrived at the café with a tight budget, Hannah ordered a cup of hot water with a slice of lemon and paid it 2 pounds. The price had the girl lose control so she protested with the waiters and received this reply: "Do you know how much a lemon costs?". The argument then continued: "My friend ordered a slice of chocolate cake which was 1.90".
The slating on Tripadvisor, signed by Hannah C., of Bennett's Cafè & Bistro in York. The manager bit back (giving all the data)
Bennett's Cafè & Bistro
Of course, she added, all this means “the price of a cuppa in a city centre cafe looks expensive to the one you make at home but unfortunately that’s the cruel reality of life”.
The manager finally bit back about the remarks on the seemingly not very elegant attitude of the staff, accusing the girl: "Perhaps, the rudeness that you perceived in me was triggered by the disrespect that I perceived in you by your presumption that you could use our facilities and be waited on for free”.
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by
journalist born in 1974, for many years he has covered politics, mostly, and food in his free time. Today he does exactly the opposite and this makes him very happy. As soon as he can, he dives into travels and good food. Identità Golose's editor in chief